Kocurek Excavators recognises that our customers demand more than just the supply of new equipment but the necessary backup for its operational lifetime. Kocurek Excavators is fully committed to offering full support to all the equipment it manufactures.
To help achieve and fulfil our product support Kocurek Excavators has a dedicated after sales and service team who, with a wealth of specialist knowledge, will ensure a swift response to any issues a customer may encounter.
No matter what the age of the equipment Kocurek will be able to provide not only technical support but a full range of bespoke manufactured spare parts. Kocurek Excavators runs a well-stocked store room full of parts ready to be dispatched as required. Where possible items will be dispatched the same day with a variety of delivery options available. This also includes shipping globally – no matter where in the world the equipment is Kocurek will endeavour to get parts to it when required.
Kocurek service engineers are always on hand for onsite visits when required. We understand that any issues need to be resolved as quickly as possible to avoid any down time on major projects. Our engineers not only travel the UK and Europe but worldwide too offering support to our overseas customers, some as far afield as Australia!
Commissioning and Operator Training
- As soon as the customer receives their new Kocurek equipment they come under the aftersales care. The first instance of this will be the machine commissioning and operator training. Regardless of the existing skills of the customers personnel Kocurek will undertake operator familiarisation with our equipment. Depending on the exact specification of the equipment the commissioning will often take place after the customer has received delivery of the unit. However, we can also undertake training prior to the machine being collected upon completion.